Star Lash Beauty Policy

When you book an appointment with us,  that appointment time is reserved especially for you. Cancellations, reschedules and no shows leave gaps in our stylists schedule that cannot be filled without timely notice and prevent us from being able to accomodate other clients waiting for appointments. We respectfully ask for any cancellations or rescheduling to be done at least 24 hours advance.

$50 of booking cancellation fee will be charged for cancellation & rescheduling less than 24 hours to your appointment time and all future appointments must be secured in advance with a credit card. This is to ensure appointment times are valued and respected by our clients and to cover your stylists time during this period.  

There will be no refunds of your deposit after 24hrs of booking. Deposits for appointments cancelled before 24hr period will be kept as credit to be used for your next visit. 

"NO SHOWS " will be billed for $100 of the scheduled service.  Accounts will need to be paid in full before future appointments can be scheduled. Booking fee will come off the total of your appointment cost.   

"NO REFUND" 

Book with confidence knowing each treatment is 100% guaranteed within the first 3days of your appointment. If you are not happy with your result, notify us within 3 business days of your original appointment, and we'll give you a free touch- up with in 7 days, If you contact us outside of the 3 business days, we cannot be held responsible for any issues and a fee will apply.

Maintenance Policy 

We recommend booking your next appointment before you leave. 

This guarantees your preferred booking time. 

We recommend visits every 2-3 week for refills.

Bookings made outside of 4 weeks will require a new set. 

Arrival times

Please note that if you arrive more than 15 minutes later than your scheduled appointment time your appointment will be cancelled and cost you $50 for cancellation fee.

If you are up to 15 minutes late for your appointment it can still go ahead, but your treatment time will be reduced. This means that your lashes will not get the full attention they deserve and you may not have the lashes you had hoped for. 

For lash extension services, please remove all eye makeup with an oil-free remover or mild soap prior to your appointment.

please turn off or put on silent your mobile phone before your appointment begins. We want your time here to be a rewarding and relaxing experience, a well-deserved break away from your busy daily schedule.